Reviews & Follow-up
Google review status and post-stay follow-up.
Figure labels:SAMPLE MISSING MANUAL REPORT ACTUAL CALCULATED FORECAST ASSUMPTION AI RECOMMENDATIONThis template uses only SAMPLE (fake layout data — repeated digits like 11, 22, $1,111 so they can never pass for real figures), MISSING (source not connected), and MANUAL REPORT (owner-provided counts from the Park Profile). No live data is connected.
Google reviews & reputation
SOURCE: Google Business Profile (Beargrasslodging@gmail.com) — not connectedAS OF: not connected
Current rating
—
MISSINGTotal reviews
—
MISSINGNew this week
—
MISSINGNew this month
—
MISSINGAvg rating this month
—
MISSINGAwaiting response
—
MISSINGRecent negative reviews
—
MISSINGReview trend
—
MISSINGReview follow-up queue (layout)
SOURCE: Campspot departures + Google Business ProfileAS OF: not connected
| Guest | Checkout | Phone | Email request | Text request | Review status | Follow-up | |
|---|---|---|---|---|---|---|---|
| Sample Guest D | Today | guest-d@example.com | (000) 000-0000 | UNKNOWN | UNKNOWN | UNKNOWN | UNKNOWN |
| Sample Guest E | Today | guest-e@example.com | (000) 000-0000 | UNKNOWN | UNKNOWN | UNKNOWN | UNKNOWN |
Statuses will be REVIEW CONFIRMED / REQUEST SENT / FOLLOW-UP DUE / UNKNOWN. Not every reviewer can be matched to a guest. Nothing is sent to guests until ownership approves the workflow, templates and tool (Phase 3).
Make it ACTUAL
What it takes to make this ACTUAL
- Missing
- Rating, reviews, responses, unanswered reviews.
- Should come from
- Google Business Profile for Beargrass (managed via Beargrasslodging@gmail.com).
- Why not shown
- Not connected; the bot has no Business Profile access.
- Required
- Manager access for the bot on the Business Profile; Business Profile API access (Google approval) for automated daily pulls.
- How to get it
- Ownership adds the bot's account as a Manager (no passwords in chat) — Question 6.